Privacy Policy

Information We Collect

Information you provide. When you submit an inquiry or contact form, request materials, or otherwise communicate with us through the Site, we collect the information you choose to provide — typically your name, email address, phone number, the audience or interest you select (for example, lender, cash buyer, realtor, or contractor), and any message or details you include.

Information collected automatically. When you use the Site, we and our infrastructure providers automatically receive limited technical information such as your browser type, device, general location derived from your IP address, the pages you view, the referring page, and any campaign parameters (for example, UTM tags) in the link you followed. This helps us route inquiries, secure the Site, and understand general usage.

We do not knowingly collect Social Security numbers, government identifiers, or financial account numbers through this Site, and we ask that you not submit that kind of sensitive information through our forms.

How We Use Information

We use the information we collect to:

• Respond to your inquiries and provide the materials or introductions you request;
• Communicate with you about your inquiry and, where you have opted in, send relevant updates such as deal alerts or partner news;
• Operate, maintain, secure, and improve the Site, including detecting and preventing spam, fraud, and abuse;
• Comply with applicable law and enforce our agreements.

How We Share Information

We do not sell your personal information, and we do not use it for third-party advertising. We share information only as needed to operate the Site and respond to you, including with service providers who are permitted to use it only to provide services to us:

• Hosting and delivery — our website host processes requests to serve the Site;
• Database and storage — inquiry submissions are stored in a dedicated, access-controlled database (Supabase);
• Transactional email — we use an email provider (Postmark) to notify our team of new inquiries and to reply to you;
• Email marketing — if you opt in to updates, we may manage those communications through an email marketing provider (Mailchimp), which you can unsubscribe from at any time.

Third-Party Intake Forms and Links

Some of our pages link to intake or application forms hosted by our partner platform (FlightDeck) and to HomeVestors® resources. If you choose to submit information through one of those third-party forms, that submission is collected and governed by that provider’s own privacy policy, not this one. We are not responsible for the content or practices of third-party sites and encourage you to review their policies.

Cookies and Similar Technologies

The public Site uses only the cookies and local storage necessary for it to function and for lightweight conveniences, such as remembering a display preference. Administrative areas use a secure session cookie for signed-in staff. We do not use third-party advertising or cross-site tracking cookies on this Site.

Email Communications

Transactional messages — such as a reply to your inquiry — are part of doing business with us. Marketing emails are sent only if you opt in, and every marketing email includes an unsubscribe link. You can also contact us at any time to be removed from our lists.

Data Retention

We keep inquiry and contact information for as long as needed to respond to you and for our legitimate business and legal purposes, after which we delete or de-identify it. You may ask us to delete your information sooner, subject to any records we are required to retain.

Data Security

We use reasonable administrative and technical safeguards — including access controls and row-level security on our database — to protect the information we hold. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Your Choices and Rights

You may request access to, correction of, or deletion of the personal information you have submitted, and you may opt out of marketing communications at any time. To make a request, contact us using the details below. Depending on where you live, you may have additional rights under applicable privacy laws, and we will honor those rights as required by law.

Children’s Privacy

The Site is intended for adults and is not directed to children. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above, and material changes will be reflected on this page.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact Pathfinder Holding Company LLC at info@pathfinderholding.com or 616.278.0900.